Know Who To Turn To

We are committed to safeguarding the privacy of all visitors to the Know Who To Turn To website as required under the Data Protection Act 1998.

In this policy, we explain how we collect, use and share your personal information.

What information do we collect?

When you visit this site, we will collect information about:
  • your computer
  • your visits
  • how you use this website.

Our cookies do not collect or store any information that personally identifies you.

Why do we collect this information?

We use this information to understand how you use this site and to make it faster and easier to use each time you visit.

How do we collect this information?

We use cookies to collect information about you each time you visit.

By using our website and agreeing to this policy, you consent to for us to use cookies to collect this information in accordance with the terms of this policy.

What is a cookie?

A cookie is a small amount of data placed on your computer or mobile phone by a website.

Cookies can be:
  • Persistent - meaning they are stored by your web browser and will remain valid until a set expiry date.
  • Session - meaning they will expire when your web browser is closed.

We use both session and persistent cookies on our website.

More about cookies (external site)

Blocking or deleting cookies

Blocking or deleting cookies will have a negative impact on how you use this website and might prevent some of the features from working.

How to delete cookies (external site)

What cookies do we use?

We use the following cookies on this website.
  • ASP.NET_SessionID
  • PREF - from (We use Google Maps and Analytics)

Storing your information

Your personal information will be kept no longer than is necessary and reasonable to do so considering our need to improve this website and comply with legal requirements under applicable law(s). After this period, your personal information will be deleted.

You have the right to have your personal data deleted at anytime and can request this by contacting the site administrator.

Accessing your information

You can ask us whether we are keeping personal data about you, and upon request, we can provide you with a readable copy of any information we keep about you.

You have a right to access, modify and request that we delete your personal information at anytime. Contact the site administrator for help with this.

Sharing your information

We will not disclose your personal to any third party and will ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

Data security

We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All personal information provided will be stored on our secure servers.

Transfer of information over the internet is inherently insecure, we cannot guarantee the security of your data sent over the internet.

How to contact us

This website is owned and operated by The Scottish Government and NHS 24.

If you have a question or comment about our privacy policy or would like access to your personal information, contact the site administrators: